COVID-19 Statement

Updated 16.07.2020

Until the 19th July:

The rule of 6 or two households will apply indoors, with a 30 person limit outside. 

Social distancing and facemask requirements will still be in place alongside strict hygiene controls and the requirement of track and trace.

Step 4 in the easing of restrictions commencing from 19th July. 

Whilst the majority of legal restrictions have been removed the government guidance has been given that people will be expected to protect themselves and others through informed choice. The government recommends that “face coverings are worn in crowded and enclosed spaces, such as public transport, when mixing with people you don’t normally meet.”

Should you have any concerns about social distancing or other measures when visiting the hotel please do speak to a member of the team.

Reservations

All new reservations confirmed will be monitored in relation to the on-going situation and will be given flexibility around the cancellation policy.

For guests notified to self-isolate, or with a positive case or suspected symptoms please kindly call us to re-arrange or cancel your reservation.

Policy for guest interaction (but not limited to) on site at The Cove Restaurant and Bar

The below details are not exhaustive or fully inclusive but published to give guidance and set expectations for our guests prior to visiting The Cove Restaurant & Bar.

The below guidance and additional operational procedures will continue to be amended and reviewed in line with government policies, advice and guidance.

Track and Trace:

• The NHS QR code App and an alternative form of ‘check in’ will be available to all guests who wish to continue to use this service.

Observation of safety measures

• Social distancing between both our team and our team with customers will be observed where possible.
• Screens are in place at both the host desk and the reception desk.
• Markings and posters are around the restaurant to remind customers to maintain social distancing where possible
• Our staff will maintain frequent hand washing and surface cleaning.
• We encourage guests to maintain frequent handwashing and hand sanitation with multiple sanitation points available.
• Clear signage will be provided to remind customers to maintain social distancing and hygiene such as hand washing and the use of sanitizing stations.
• Disabled access and parking will not be disrupted and will remain accessible.
• We ask the guest to maintain social distancing when using the guest toilets and to wait outside the toilet should the handwashing area already be occupied.
• Guests are left to choose to wear face coverings at their discretion.
• Staff will continue to wear face coverings whilst at work. 

Accidents, security and other incidents

In an emergency, for example, an accident, provision of first aid, fire or break-in, our teams will not comply with social distancing guidelines if it is deemed by that member of staff to be unsafe.

Staff involved in the provision of assistance to others will pay particular attention to sanitation measures immediately afterwards, including washing hands.